Client

Recycle Depot

Opportunity

Recycle Depot, a nonprofit Dealer Cooperative, was launching a new model for CRV redemption in California following updated state mandates requiring grocers to provide recycling solutions. We began in a central test market, creating an opportunity to introduce a cleaner, more convenient, and modern recycling experience, while building early success stories to support statewide expansion. The challenge was to both educate consumers on how California Redemption Value (CRV) works and shift perception from outdated, inconvenient recycling to something easy, rewarding, and community-driven.

Approach

Well Connected Brands led a full-scale approach from research through execution, ensuring strategy and creative assets worked seamlessly together.

Exploration
We kicked off with a focused working session between Recycle Depot leadership and Well Connected Brands to align on business goals, operational realities, and long-term vision. This phase clarified priorities for the initial test launch, including building early success stories, driving immediate awareness, and positioning Recycle Depot as a modern solution for new CRV requirements. We also defined key audiences, brand perception, and market considerations, ensuring the strategy was grounded in both business needs and real-world constraints.

View From the Field
Through on-site research and consumer interviews, we uncovered how people actually experience recycling today. A clear dual motivation emerged, people recycle to help the environment and to get cash back. At the same time, barriers like language gaps, process confusion, and negative perceptions of recycling environments were limiting participation. We also saw that trust, cleanliness, and convenience play a large role. Family influence and community pride further reinforced that recycling is a habit shaped by environment and experience.

Creative Development
We translated these insights into a clear campaign platform: “Less Waste. More Wow. | CRV,Reinvented.” The concept reframed recycling from a chore into a modern, satisfying experience, rooted in real “wow” moments when the process feels fast, clean, and easy. Creative direction focused on shifting perception by highlighting both the immediate benefit of cash back and the visible impact on cleaner communities. At the same time, messaging emphasized simplicity, speed, and transparency to remove friction and build trust. The result was a campaign that made recycling feel more approachable, more rewarding, and aligned with how people want it to work today.

Marketing Execution Strategy
We developed and managed a fully integrated six-month launch plan for the test market, designed to turn strategy into real-world adoption. The approach combined hyper-local targeting, multilingual campaigns in print, television, out-of-home, direct marketing, digital, community partnerships, on-site materials, and PR to ensure Recycle Depot showed up where and how people needed it most. Every element worked together to build awareness ahead of launch, drive immediate participation, and establish repeat behavior within the community.

Impact

A successful market entry built on strategy, insight, and execution

Recycle Depot entered the test market with a clear and differentiated position, transforming how recycling is perceived and experienced

The integrated approach:

  • Increased awareness of redemption locations and access points
  • Simplified consumer understanding of CRV
  • Positioned Recycle Depot as clean, modern, and trustworthy
  • Established a repeatable marketing framework for future markets

The result is a strong foundation for growth, supporting Recycle Depot’s vision to expand its network, increase participation, and redefine recycling across California.

Client kudos

“Working with Well Connected Brands gave us the clarity and direction we needed to successfully bring Recycle Depot to market. Their ability to translate research into strategy and execute across multiple channels made a meaningful impact. The team understood both the complexity of our model and the importance of connecting with the community in a real way.”

Brian Phillips
Executive Director, Recycle Depot